Help & Support
How can we help?
Browse the FAQ below or send us a message and we'll get back to you within one business day.
Frequently asked questions
How do I import my credit report?▾
After logging in, go to the Credit Report Import page and follow the instructions to connect your credit report. DisputeFrog walks you through each step.
How do I send a dispute letter?▾
Once your credit report is imported, navigate to My Credit to review flagged items. Select the items you want to dispute and click Generate Letters. You can then mail them directly or use Click2Mail.
How long does the dispute process take?▾
Credit bureaus have 30–45 days to investigate disputes under the FCRA. Results vary by item and bureau.
Can I cancel my subscription?▾
Yes. Go to Account → Cancel Subscription. Your access continues through the end of your current billing period and your dispute history is preserved.
How do I request a refund?▾
Email support@disputefrog.com with the subject 'Refund Request' within 7 days of your charge. See our Refund Policy for full details.